FAQs
Q: What makes Bezel different from other stores?
At Bezel, we focus on creating fashion that blends modern elegance with traditional craftsmanship. Each collection whether it’s Bridal Couture, Casual Chic, Festive Wear, or Formal Elegance is designed with attention to detail, premium fabrics, and timeless styles.
Q: Do you offer free shipping?
Yes, we offer free shipping on all orders above PKR 4,999 anywhere in Pakistan. For orders below this amount, a standard delivery charge will apply.
Q: How long does shipping take?
For most orders within Pakistan, delivery usually takes 5 to 6 business days. However, for Bridal Couture or heavily customized outfits, the timeline may be longer due to detailed handwork. You will always be notified of your expected delivery date at checkout, and our team will update you once your order is dispatched.
Q: Can I cancel or modify my order?
Yes, you may cancel or modify your order within 24 hours of placing it. After this period, the order goes into processing and cannot be changed. If you need urgent support, our customer care team is always available to assist you.
Q: How do I stay updated on new products and offers?
The best way to stay updated is to subscribe to our newsletter and follow us on social media. We regularly share exclusive product launches, seasonal sales, and special discounts with our subscribers first.
Q: What payment methods do you accept?
We currently accept Cash on Delivery (COD) across Pakistan. Online card payments will be available soon, giving you even more convenient options.
Q: Are your products suitable for gifting?
Absolutely! Our outfits make perfect gifts for weddings, birthdays, festive occasions, or anniversaries. You can even request gift wrapping or a personal message during checkout to make your present extra special.
Q: How do I request a return or exchange?
If you need to return or exchange an item, simply contact our support team at support@bezel.com or call +92 329 456 1439 with your order details. Our team will guide you through the process and arrange pickup if available in your area.