At Bezel, your trust is our most valuable asset. We are committed to ensuring that your personal information remains secure, confidential, and only used in ways that benefit your shopping experience. Whether you are exploring our Bridal Couture, Casual Chic, Festive Wear, or Formal Elegance collections, this Privacy Policy explains in detail how we collect, use, and safeguard your data.
1. Information We Collect
To provide you with a smooth and personalized shopping experience, we may collect the following information:
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Personal Information: Name, phone number, email address, and billing/shipping details at the time of checkout.
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Payment Details: Information needed to process transactions securely.
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Browsing Data: Device type, IP address, browser version, and cookies to understand preferences and improve website usability.
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Communication Records: Any details you provide when contacting us through phone, email, or customer support.
2. Purpose of Collecting Information
Your data is collected only to serve your needs and improve your overall experience. We use it to:
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Process, confirm, and deliver your orders in a timely manner.
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Communicate with you regarding order status, inquiries, or support requests.
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Share updates about new launches, festive campaigns, and special offers.
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Analyze customer behavior and preferences to improve our collections.
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Maintain a secure shopping environment by detecting and preventing fraudulent activities.
3. How We Store and Protect Data
We take the protection of your personal data very seriously. Security measures include:
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Encrypted data transmission (SSL) for safe browsing and transactions.
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Restricted access to customer information within our team.
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Regular monitoring and updates to safeguard against unauthorized access.
Although no system is completely immune, we take every precaution possible to ensure your information is protected.
4. Sharing of Information with Third Parties
Bezel does not sell or rent your personal data to any third party. However, limited sharing may occur with trusted partners:
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Courier and logistics providers to deliver your orders.
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Payment processors to complete financial transactions.
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Technical and analytics services that help us improve performance.
All partners are required to maintain strict confidentiality and use your information only for the agreed purpose.
5. Use of Cookies and Tracking
Cookies are small files stored on your device to improve your online experience. At Bezel, we use cookies to:
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Remember your shopping cart and wishlist items.
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Save your preferences for future visits.
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Deliver faster browsing and smoother navigation.
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Analyze website performance and customer interactions.
You may disable cookies through your browser, but some parts of the website may not function as intended.
6. Marketing and Communication
If you choose to subscribe to our newsletter or marketing updates, we may use your email or phone number to:
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Send promotional campaigns, exclusive offers, and seasonal collections.
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Notify you about restocks or limited-edition launches.
You can opt out at any time by following the unsubscribe option in our emails or by contacting us directly.
7. Customer Rights
As a valued customer, you have complete control over your personal data. You may:
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Request access to the information we hold about you.
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Update or correct inaccurate details.
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Request deletion of your personal information in compliance with legal standards.
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Opt out of marketing communications whenever you choose.
8. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If such data is ever provided, we will promptly delete it.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our operations, services, or legal obligations. Any modifications will be posted here, with the “last updated” date clearly mentioned for your reference.
10. Contact Us
For further details, inquiries, or concerns regarding our Privacy Policy, please contact us at:
Email: support@bezel.com
Phone: +92 329 456 1439
Address: Al Hafeez Shopping Mall, Gulberg III, Lahore – 54660, Pakistan